By now you’re probably well aware of the popular term Personal Loan Pros, which is the term used to describe the financial services company which offers these loans.
The term has also become a common catchphrase to describe these services.
While some of these terms are useful, most people will have no idea what they’re talking about.
I don’t think I ever had a problem learning about these terms when I was using them.
In fact, the only time I had a difficulty understanding what I was talking about was when I had an account opened and was told the terms I was looking at.
It wasn’t until I started my own company, and I was asked for information about my finances that I began to realise that I was missing out on a lot of useful information.
I had no idea how much I would need to borrow, what my credit rating was, what interest rates were, or anything like that.
I didn’t know how much debt my bank had on my credit card, what the average interest rate would be, or even the difference between a 0% APR and a 0.01% APR.
I was confused as to what the word “pro” meant and I wasn’t the only one.
Many other people were.
We all know the problem that the term “pros” has for many.
It’s used as a pejorative and an insult to those who are not financial professionals.
I am a professional financial planner, and for years, I have been a member of the finance industry.
When I started out, I would go to my local bank and ask the teller what the terms of my personal loan were.
If they weren’t listed on the screen, I had to call the bank and explain that I didn “understand”.
The teller would usually say “sorry” or “sorry we’re not able to give you the terms on the line”.
I remember calling the number I had been told and asking what they were referring to.
They would tell me they were unable to help me, and they would ask me to call back.
I was completely baffled.
Then I was introduced to the concept of Personal LoanPros.
The first thing I thought of was that it was a scam.
I asked them if I could ask them for the exact terms of the loan.
I thought that was odd.
I also didn’t think that they would actually give me the exact details of my loan.
They weren’t asking for my loan information, they were asking me for my bank details.
I went back to my bank and told them I was still looking for answers.
I got a call back from the customer service person who told me that I had asked for the wrong information.
“You need to call your bank.
You need to ask them.”
I called the bank, and the tellers manager told me to get on hold.
The tellers general manager told the manager that I needed to call them back.
I called the tellering manager and asked them what the problem was.
They told me I had not asked for any specific details.
I asked them why I was getting on hold with them.
I told them that I wanted to talk to the customer support person because I was trying to understand the information I had received.
I then told them what my problem was and the general manager said “it’s not our problem.”
I told them it was their bank’s problem and the company’s problem, not mine.
I called again and asked if the tellery manager would help me.
The general manager was confused.
“Can you explain it to me?”
“Well, tell me.”
They told him I couldn’t, and that they were not able.
I said I needed a refund because I couldn\’t find out anything on the internet.
I went back and called again, this time asking the manager to explain to me what the problems were and why I had called.
I explained that I did not want a refund, and to tell them that.
They said “that’s the point, you can’t refund people”.
I called back again and again and they kept saying that I would be getting a refund.
I kept calling them, and still didn’t get a call from the tellier.
I decided that I must call the customer services person.
I rang the number they had given me.
I got a short message, and a voice on the other end said that I could call them.
So I did.
The person on the phone told me it was not my problem and they could not help me because the company was not their problem.
I hung up and called back.
The next day, I called and spoke to the general staff and they said I could have my money back.
So I called back and asked again.
This time, the general rep on the call was completely unhelpful.
I finally hung up, and told the call centre that I still did not have my refund.
They called back the next day and told me there was nothing they could do for me.